Thai Speaking Customer Support (based in Cyprus) - FOREXTIME (FXTM) - London

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

• Assisting clients worldwide through a live support


• Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments


• Impeccable telephone etiquette and management


• Handling of Back office queries


• Supporting clients with technical and troubleshooting issues


• Dealing with complaints of a varying nature promptly and effectively


• Providing support and troubleshooting on Meta Trader platforms


• Liaising with all departments to resolve issues


• Liaising with the compliance officer regarding complaints and approval of accounts


• Providing all relevant information to clients regarding documents and materials for becoming a client

REQUIREMENTS

• Knowledge of English and Thai


• Excellent spoken and written communication skills required


• Ability to work efficiently under pressure


• Excellent computer skills (Microsoft Excel and Word)


• Knowledge of Meta Trader platforms will be considered an advantage


• Previous experience in similar position will be considered an advantage


• Shift work as and when required

BENEFITS
The successful candidate will receive a competitive relocation and remuneration package including private medical insurance and a company-wide provident fund.

Job Type: Full-time

Required education:

Required language: